FAQS & Policies

Got questions?
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Got a question that needs an answer? Check our list of FAQS and policies. You may just get your question answered right here on our website. Otherwise, shoot us a line so we can help you find the answers you’re looking for.

The cost is $28 per person for your first game. If you are in the mood to play another experience, we offer a 40% off discount ($14) for any players playing a second game the same calendar day as the first game was scheduled. RESTRICTIONS: Offer applies only if a second game is available and offer is void if first game was purchased using a Groupon.

Reservations are not required but strongly recommended. We are a reservation-based business and we recommend that you log onto our website and click the ‘Book Now’ button or call for assistance. Walk-ins will likely be turned away due to lack of availability as time slots may not be available upon arrival.

Some of our themes may require participants to complete parts of the game by crawling or kneeling down on their knees or climbing through a narrow doorway. If you have physical limitations, please contact us before booking. Or, let your Game Master know when you arrive prior to entering any of our immersive experiences so we can help with any special accommodations.

Panic Escape Room is great for corporate team-building events! An escape game teaches people to communicate on a level not found in a traditional office environment. The standard price is $28.99 but can vary depending on the number of guests as we do offer discounts and group rates. We offer group packages that include a conference room/party room (Hoffman Estates Location Only) Small Party Room In South Elgin Available Make sure you book directly through us by phone, that way we can ensure that your team will have a private event.
Party Room Size in Hoffman Estates 20-40 Party Room Size in South Elgin 6-12 People COMPLIMENTARY

IMPORTANT – If your party has booked the entire experience then the members of your party, who are arriving late, will be escorted to the game that has already started. But the game starts on said time in order to avoid running into the following booking.

You must arrive 10-15 minutes prior to your start time. Safety rules and game objectives need to be conveyed and that can take several minutes. Much like a movie, the show will go on with or without you. If you are part of a larger group, you will be entered into the game up to 5 minutes after its start but after that you may not be allowed to join the experience while in progress. Our goal is not to upset the flow of the game for those participants who arrived on time.

We understand that life happens and that something could possibly prevent you from keeping your scheduled appointment. If you cannot make your scheduled appointment and request a change Within 24 hours, we can only reschedule your appointment to another date and time of your choice. If rescheduling is done same day a $25 Reschedule fee will be required. (Manager Discretion)

Tricky Question! We constantly adjust our hours to best suit the needs of the public and to accommodate holidays and special events. our suggestion is to follow what is currently listed on Google. or just give us a call as sometimes we may make special accommodations just for you!

Unfortunately, we do not. However, there are some great restaurants within 1-2 miles of our locations. We do offer you the option of catering in as we have a conference room and break room that double as party rooms. Since now the laws have changed and you can also cater food and alcohol from just about anywhere. Call to discuss these and other amenities that we offer our guests who book an entire experience. BYOB Friendly.

Occupancy varies by theme. Generally, game participation levels range between 2-12. Please view the ‘Escape Rooms’ page to see themes and maximum occupancy levels. Important note: a minimum of two players is required for most games but some games require a minimum of 4 per game based on themes and individual players will not be permitted to enter into a game unless there is at least one other participant.

Our goal is to fill every spot in a scheduled game so that the experience is fully captured. Sometimes you may not have that many people in your group. In order to secure the room as private when booking your game click the (private event) tab this will calculate what the cost will be based on the size of your group, the more in the group the less it will cost for a “private room”

If you purchased a coupon from a third-party source (meaning not directly purchased from us) your experience will be listed exactly as it was purchased. If you want to pay the difference to make it private call us before you book.

Simple answer is NO, but…

We will be happy to issue you a game credit as long as you provide us with a 24-hour notice of cancellation. If you are unable to keep your scheduled reservation and don’t provide us with a 24 hour notice we will happily reschedule your game to a date/time of your choice, but a $25 service fee will be applied. Call if you have questions about this policy.
For those groups that have participants not show up, but the scheduled game is still played, as a courtesy, we will gladly provide you with game credits to use at a later date.

However, if an individual or company books multiple games and a whole game is cancelled due to a large number of no-shows, we cannot provide game credits unless provided with a 24-hour notice. This is due to the need to add additional staff members to our schedule to cover the schedule games. Additionally, we would be unable to offer your cancelled time slot to other interested persons, groups or parties.

During your game, you can ask for up to 3 Clues from your Game Master, who is monitoring your game closely, but don’t “PANIC” if you get stuck our team is trained to get you out of any situation!

Right now! Book online or call us directly! Panic Escape Room Games is open 7 days a week, 365 days a year. (Mostly)

To book your movie like escape experience simply click the ‘Book Now’ button and select your theme; the rest is self-explanatory. Should you have any issues booking please call and we will assist. We highly discourage walk ins as you may not be guaranteed an available game when you do so check online, book or call ahead! Games must be booked at least 1 hour in advance online; some exceptions can be made by calling us first. We require you arrive 15 minutes prior to your booking time to fill out our waiver and to ensure you get the full one-hour experience.

Anyone can play, but understand that some of our themes have adult content and adult themes and may not be suitable for all audiences. it’s a case-by-case basis, but hey I bought my kid Grand Theft Auto at 7 years old and he turned out ok……I think lol

If you purchase a Groupon/Coupon you are subject to the terms stated on that site/promotion PER is not responsible for grammatical errors or misrepresentations from 3rd party vendors. In addition, PER charges a “booking fee “for use of those coupons. You are required to follow the instructions given to you on the 3rd party site and complete your booking “Online Only” if you would like us to do the booking for you, there will be a “service fee” of $3.95 added to do so. 

We do not require proof of vaccination, nor do we require you to wear masks. We strongly believe in your freedom of choice. So if you feel comfortable wearing one then please do so, and if you choose not too then you are free to do so as well. #freedom

We do clean and properly sanitize for your health and ours!

The cost is $28 per person for your first game. If you are in the mood to play another experience, we offer a 40% off discount ($14) for any players playing a second game the same calendar day as the first game was scheduled. RESTRICTIONS: Offer applies only if a second game is available and offer is void if first game was purchased using a Groupon.

Reservations are not required but strongly recommended. We are a reservation-based business and we recommend that you log onto our website and click the ‘Book Now’ button or call for assistance. Walk-ins will likely be turned away due to lack of availability as time slots may not be available upon arrival.

Some of our themes may require participants to complete parts of the game by crawling or kneeling down on their knees or climbing through a narrow doorway. If you have physical limitations, please contact us before booking. Or, let your Game Master know when you arrive prior to entering any of our immersive experiences so we can help with any special accommodations.

Panic Escape Room is great for corporate team-building events! An escape game teaches people to communicate on a level not found in a traditional office environment. The standard price is $28.99 but can vary depending on the number of guests as we do offer discounts and group rates. We offer group packages that include a conference room/party room (Hoffman Estates Location Only) Small Party Room In South Elgin Available Make sure you book directly through us by phone, that way we can ensure that your team will have a private event.
Party Room Size in Hoffman Estates 20-40 Party Room Size in South Elgin 6-12 People COMPLIMENTARY

IMPORTANT – If your party has booked the entire experience then the members of your party, who are arriving late, will be escorted to the game that has already started. But the game starts on said time in order to avoid running into the following booking.

You must arrive 10-15 minutes prior to your start time. Safety rules and game objectives need to be conveyed and that can take several minutes. Much like a movie, the show will go on with or without you. If you are part of a larger group, you will be entered into the game up to 5 minutes after its start but after that you may not be allowed to join the experience while in progress. Our goal is not to upset the flow of the game for those participants who arrived on time.

We understand that life happens and that something could possibly prevent you from keeping your scheduled appointment. If you cannot make your scheduled appointment and request a change Within 24 hours, we can only reschedule your appointment to another date and time of your choice. If rescheduling is done same day a $25 Reschedule fee will be required. (Manager Discretion)

Tricky Question! We constantly adjust our hours to best suit the needs of the public and to accommodate holidays and special events. our suggestion is to follow what is currently listed on Google. or just give us a call as sometimes we may make special accommodations just for you!

Unfortunately, we do not. However, there are some great restaurants within 1-2 miles of our locations. We do offer you the option of catering in as we have a conference room and break room that double as party rooms. Since now the laws have changed and you can also cater food and alcohol from just about anywhere. Call to discuss these and other amenities that we offer our guests who book an entire experience. BYOB Friendly.

Occupancy varies by theme. Generally, game participation levels range between 2-12. Please view the ‘Escape Rooms’ page to see themes and maximum occupancy levels. Important note: a minimum of two players is required for most games but some games require a minimum of 4 per game based on themes and individual players will not be permitted to enter into a game unless there is at least one other participant.

Our goal is to fill every spot in a scheduled game so that the experience is fully captured. Sometimes you may not have that many people in your group. In order to secure the room as private when booking your game click the (private event) tab this will calculate what the cost will be based on the size of your group, the more in the group the less it will cost for a “private room”

If you purchased a coupon from a third-party source (meaning not directly purchased from us) your experience will be listed exactly as it was purchased. If you want to pay the difference to make it private call us before you book.

Simple answer is NO, but…

We will be happy to issue you a game credit as long as you provide us with a 24-hour notice of cancellation. If you are unable to keep your scheduled reservation and don’t provide us with a 24 hour notice we will happily reschedule your game to a date/time of your choice, but a $25 service fee will be applied. Call if you have questions about this policy.
For those groups that have participants not show up, but the scheduled game is still played, as a courtesy, we will gladly provide you with game credits to use at a later date.

However, if an individual or company books multiple games and a whole game is cancelled due to a large number of no-shows, we cannot provide game credits unless provided with a 24-hour notice. This is due to the need to add additional staff members to our schedule to cover the schedule games. Additionally, we would be unable to offer your cancelled time slot to other interested persons, groups or parties.

During your game, you can ask for up to 3 Clues from your Game Master, who is monitoring your game closely, but don’t “PANIC” if you get stuck our team is trained to get you out of any situation!

Right now! Book online or call us directly! Panic Escape Room Games is open 7 days a week, 365 days a year. (Mostly)

To book your movie like escape experience simply click the ‘Book Now’ button and select your theme; the rest is self-explanatory. Should you have any issues booking please call and we will assist. We highly discourage walk ins as you may not be guaranteed an available game when you do so check online, book or call ahead! Games must be booked at least 1 hour in advance online; some exceptions can be made by calling us first. We require you arrive 15 minutes prior to your booking time to fill out our waiver and to ensure you get the full one-hour experience.

Anyone can play, but understand that some of our themes have adult content and adult themes and may not be suitable for all audiences. it’s a case-by-case basis, but hey I bought my kid Grand Theft Auto at 7 years old and he turned out ok……I think lol

If you purchase a Groupon/Coupon you are subject to the terms stated on that site/promotion PER is not responsible for grammatical errors or misrepresentations from 3rd party vendors. In addition, PER charges a “booking fee “for use of those coupons. You are required to follow the instructions given to you on the 3rd party site and complete your booking “Online Only” if you would like us to do the booking for you, there will be a “service fee” of $3.95 added to do so. 

We do not require proof of vaccination, nor do we require you to wear masks. We strongly believe in your freedom of choice. So if you feel comfortable wearing one then please do so, and if you choose not too then you are free to do so as well. #freedom

We do clean and properly sanitize for your health and ours!

CAN YOU ESCAPE IN 60 MINUTES?

The clock is ticking and adventure awaits within!

CAN YOU BOOK IN 60 SECONDS?

Seconds
Still here? What are you waiting for? Book!

DADS & GRADS
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Dads and Grads 20% off till June 30th 2022.
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